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Initial Online Physio Consultations



This is the minimum that you need to get you started on your recovery journey.

What you get: 

  • A 45 minute video call consultation

  • An assessment of your injury

  • A beginners training programme (with pictures and videos of your exercises).

  • A written report with pictures and videos of your exercises

  • Letters to your GP, work etc. at your request

Who should book initial consultations?


Initial consultations are required for:

  • Every new injury that you request treatment for;

  • Every injury that you have not had an appointment for in the last 3 months.

Follow-Up Physio Consultations



What you get: 

  • A 30 minute video call consultation

  • Reassessment of your injury

  • A progressed treatment plan

  • A written report

  • Letters to your GP, work etc. at your request

Who should book follow-ups?


Follow-up consultations are used to reassess your injury and progress or change your treatment plan. You should use a follow-up session if you want further treatment or advice for an injury that you have already had diagnosed through our clinic and your last consultation with one of our physios, regarding this injury, was no longer than three months ago.

Injuries can vary a lot in severity and heal at very different rates. A treatment plan has to be progressed and adjusted according to how the injury responds to treatment. It is entirely up to you to decide whether and how often you want to continue with treatment, but your physio will be able to advise you on the best strategy to use.

If more than three months have passed since your last physiotherapy appointment, your physio will likely have to complete another full initial consultation. Bodies and circumstances change a lot in three months and we would run the risk of missing important information if we do not follow this process.


Follow-Up Package



What you get: 

  • 4 x Follow-up sessions

You can only use this package if you've already had an initial consultation. This includes 4 Follow-Up sessions and all the benefits that you get for the follow-up sessions. It is ideal for conditions that usually require extended periods of rehab like tendinopathies and osteitis pubis.

All packages expire after 12 months. You can read more about packages here.


What to expect during your physio consultation

Your physiotherapist will first ask you some questions to get a deeper understanding of your injury and symptoms, your lifestyle and your goals. This is followed by a physical examination.

The physical examination will consist of two parts:

  1. Your physio will demonstrate specific movement tests over video call and then ask you to repeat them. The tests are similar to the ones used in clinic and will help to establish what structures you have injured as well as test your muscle strength, flexibility and control.

  2. They will then guide you through a palpation examination and get you to examine different parts of your body by hand to distinguish between different ligaments, muscles and bones.


Your physiotherapist will use the information from the interview and the physical examination to provide you with a diagnosis of your injury (if needed), and to decide what exercises and other treatments will benefit you most.


They will then compile a detailed treatment plan specific to your needs. You will practice all the self-treatment techniques and exercises via video with your physio to ensure that you are doing them correctly.


You will also receive a written report summarising the examination findings and treatment plan as well as pictures/videos of the exercises included in your treatment plan.

Your physiotherapist may feel that you require further investigation of your condition in the form of blood tests, X-rays or MRI scans. If this is the case, they will ask your permission to write to your GP to request this. Your physio will never communicate with your GP or anyone else unless you give them written permission to do so.

The treatment plan will include everything that you should do for the next few weeks. It is up to you whether you continue with treatment after this, but your treatment programme will have to be adjusted as your injury heals to achieve full recovery.

No physio can provide a treatment programme that will guarantee a full recovery, since injuries heal at different rates for different people. You can book follow-up sessions which will be used to reassess your injury and provide you with an adjusted treatment and training programme. Please feel free to ask if you have any questions about the online treatment process.

If not

What if my condition is not suitable for online physiotherapy treatment?

If you are unsure whether your condition is suitable for online treatment, you are welcome to ask us before you decide whether to book. If you do book a consultation and it becomes apparent during the evaluation process that your condition is not suitable for online treatment, due to the severity or nature of the condition, we will provide you with a written recommendation for a suitable course of action.

Can I use your services if I don't live in the United Kingdom?

Yes you can! We have patients from all over the world, even though we are registered in the UK.


Changing or cancelling an appointment

You can change or cancel an appointment without penalty as long as you do it at least 24 hours before the appointment is due to start. You will find the link to change or cancel an appointment in the confirmation email that was sent to you when you made the booking. Let us know if you have any trouble finding it.

Refunds will be issued by the end of the next business day and a confirmation email will be sent to the email address linked to your account. Please note that payment platforms (like PayPal and Square) can take up to 10 working days to process a refund.


You may incur a penalty if you cancel or change an appointment within 24 hours of its start time. You'll have to email us at or send us a message through our contact form to do this. Please read our Terms & Conditions Of Purchase before you book any physiotherapy consultations.

You will not be refunded for missed appointments.

Package refunds

​When the package has not yet expired​

You will be eligible for a full refund of the package amount if you’ve not booked any appointments, not cancelled any booked appointments within 24 hours of their start time, or not missed any booked appointments. Find more information about cancellations and missed appointments in the Frequently Asked Questions.

If you’ve used some of the package appointments, but would like the remaining appointments refunded, you will lose the discount benefit that the package offers. The full price of a regular appointment will be deducted (as many as are applicable, including for missed and late cancellation appointments) and the remaining balance will be refunded. Please email us at or via our contact form if you would like a refund.

After expiration date

You will not receive a refund if your package is past its expiration date.

You can find our full terms and conditions here.

Package refunds
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