Initial Online Physio Consultation


This plan includes:

  • A 45 minute video call consultation

  • A diagnosis of your injury

  • An individualised treatment plan

  • A written report with pictures and videos of your exercises

  • Letters to your GP, work etc. at your request

  • Unlimited support via email

What to expect during your physio consultation


Your physiotherapist will first ask you some questions to get a deeper understanding of your injury and symptoms, your lifestyle and your goals. This is followed by a physical examination.

The physical examination will consist of two parts:

  1. Your physio will demonstrate specific movement tests over video call and then ask you to repeat them. The tests are similar to the ones used in clinic and will help to establish what structures you have injured as well as test your muscle strength, flexibility and control.

  2. She will then guide you through a palpation examination and get you to examine different parts of your body by hand to distinguish between different ligaments, muscles and bones.


Your physiotherapist will use the information from the interview and the physical examination to provide you with a diagnosis of your injury. She will then compile a detailed treatment plan specific to your needs.

You will practice all the self-treatment techniques and exercises with your physio to ensure that you are doing them correctly. You will also receive a written report summarising the examination findings and treatment plan as well as pictures/videos of the exercises included in your treatment plan. You will be able to contact your physio during the following weeks if you experience any problems with the treatment plan or have any other questions.

Your physiotherapist may feel that you require further investigation of your condition in the form of blood tests, x-rays or MRI scans. If this is the case she will ask your permission to write to your GP to request this. Your physio will never communicate with your GP or anyone else unless you give her written permission to do so.

The treatment plan will include everything that you should do for the next few weeks. It is up to you whether you continue with treatment after this, but your treatment programme will have to be adjusted as your injury heals to achieve full recovery.

No physio can provide a treatment programme that will guarantee a full recovery, since injuries heal at different rates for different people. You can book follow-up sessions which will be used to reassess your injury and provide you with an adjusted treatment and training programme.

Who should use this plan?


Initial consultations are required for:

  • every new injury that you request treatment for;

  • every injury that you have not had an appointment for in the last 3 months.

What if my condition is not suitable for online physiotherapy treatment?


If it becomes apparent during the evaluation process that your condition is not suitable for online treatment, due to the severity or nature of the condition, we will provide you immediately with a full refund and a written recommendation for a suitable course of action.

Contact us


Not sure your condition can be treated online? Ask us for free via our contact form or book a quick call. We aim to answer emails within 12 hours (it may take longer on weekends and UK public holidays).

Please understand that we cannot provide a diagnosis or treatment advice unless we have had a full consultation.

Changing or Cancelling a booking


You can change or cancel a booking without penalty as long as you do it at least 12 hours before the booking is due to start. You will find the link to change or cancel a booking in the confirmation email that was sent to you when you made the booking. Let us know if you have any trouble finding it.

Refunds will be issued by the end of the next business day and a confirmation email will be sent to the email address linked to your account. Please note, PayPal can take up to 10 working days to process a refund.


You may incur a penalty if you cancel or change a booking within 12 hours of its start time. You'll have to email us at or send us a message through our contact form to do this. Please read our Terms & Conditions Of Purchase before you book any physiotherapy consultations.


Follow-Up Physio Consultation


This plan includes:

  • A 25 minute video call consultation

  • Reassessment of your injury

  • A progressed treatment plan

  • A written report

  • Letters to your GP, work etc. at your request

  • Unlimited support via email

Who should use this plan?


Follow-up consultations are used to reassess your injury and progress or change your treatment plan. You should use a follow-up session if you want further treatment or advice for an injury that you have already had diagnosed through our clinic and your last consultation with one of our physios, regarding this injury, was no longer than 3 months ago.

Injuries can vary a lot in severity and heal at very different rates. A treatment plan has to be progressed and adjusted according to how the injury responds to treatment. It is entirely up to you to decide if and how often you want to continue with treatment, but your physio will be able to advise you on the best strategy to use.

If more than three months have passed since your last physiotherapy appointment, your physio will likely have to complete another full initial consultation. Bodies and circumstances change a lot in 3 months and we would run a risk of missing important information if we do not follow this process.



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Sports Injury Physio is owned by ML Physio Ltd. (England No. 7434251) trading as Sports Injury Physio. Registered office: 9 Acacia Court, Herbert Road, Brighton, BN1 6PB, UK

© 2019 by ML Physio Ltd.