Frequently asked questions

Do you only help people with sports injuries?


No. Anyone can make use of our services. Whilst we specialise in treating sports injuries, we also provide treatment and support for anyone suffering with regular musculoskeletal (joint, muscle, ligament, tendon etc.) injuries.




How can you diagnose me without touching me?


95 % of a diagnosis in clinical practice is made from carefully listening to the history the patient provides, combined with the findings of specific movement tests. I always start a consultation by taking a detailed history, via video call, of how your injury started and I then then get you to perform certain test movements, just as I would in practice. You can also upload pictures of your injured body part or video clips of you running etc. for further analysis. I may also guide you through a self-examination of your injured body part to identify specific ligaments and muscles.




Is my injury suitable for treatment via the internet?


Most injuries involving joints, ligaments, tendons, muscles and nerves (musculoskeletal injuries) are suitable for treatment via the internet. You are welcome to ask us if you are not sure.




Can I trust that you will refer me on if I need it?


Always. We pride ourselves in helping people recover from injury and empowering them to maintain an active lifestyle. Early diagnosis and timely referrals are key to this process. Acknowledging our limitations and providing someone with a referral that leads to a more speedy recovery helps to build our reputation. We will always provide you, as part of your treatment plan, with a description of how we expect your symptoms to change over time. This will also act as a guide to decide if further actions or referrals are required.




How can you treat me without touching me?


All structures in the body have a specific time it takes to heal, depending on the type and severity of the injury. While a massage may make you feel better, research has shown that the most effective way of treating injuries is by providing a mixture of carefully graded rest and exercise. If you do too much too early you cause further breakdown of the tissue. Rest or protect the injury for too long and you can prolong your healing process or even cause yourself chronic pain. At SIP we provide you with a carefully graded exercise programme and assist you throughout your recovery. We always give clear guidelines as to how much discomfort you can expect, if any, and you can contact me at any time to ask for advice. Your treatment plan will also include ways that you can apply self-massage or other techniques if appropriate.




I have tried exercises before but it did not work. Why will your treatment plan work?


An exercise programme can fail for several reasons:

  • It was the wrong diagnosis and therefore the wrong exercises. At SIP we combine our years of experience in treating athletes with a detailed evaluation to provide you with a diagnosis.
  • It was the wrong intensity or type of exercise for that stage of the healing process. At SIP we provide you with ongoing support and tweak your rehabilitation programme if it is required.
  • You did not get a timely review or support throughout the programme. We are all different and what works for one person may have a totally different effect on the next. With SIP you have ongoing and convenient access to us, your physiotherapists, and we always encourage frequent communication. This way we can quickly identify if a certain exercise is not right for you and make appropriate adjustments.
  • You did not follow a graded return to sport. Whilst we always aim to help you return to sport as soon as possible, it is very important to do this in a gradual manner. We have years of clinical experience in helping people return to sport in a safe and effective manner.




Can you guarantee that you can fix my injury?


No. A full recovery can never be guaranteed, not for ‘face to face’ or online consultations.




What if I don't have access to video call technology like Skype/WhatsApp/Zoom?


I'm very sorry but we cannot deliver this service without video technology. We aim to only provide quality care and feel that this can’t be done if we can’t see you move.Please feel free to ask if there is a specific video app that that you prefer. We've successfully used several video apps in the past include Skype, Zoom, Google Hangouts and WhatsApp but we are happy to accomodate you should you prefer a different application.




I do not live in the UK. Can I still make use of SIP’s services?


Yes, in theory you can make use of our services regardless of where you are in the world. We are registered with the UK’s regulatory councils which include the Health and Care Professions Council (HCPC) and the Chartered Society of Physiotherapy. We are therefore licenced to treat patients in the UK. The aim of this is to make sure that we meet the requirements to practice as a physiotherapist and that we provide a high level of care to our patients. In short – it is set up to protect the patient. Your country may not accept the UK’s standards and you should check with your equivalent of the HCPC before you make use of our services. Your should read our full Terms of Purchase before you use our services. Our Terms of Purchase and all the documents incorporated therein are governed by and construed in accordance with English Law. By aggreeing to them you agree to submit to the exclusive jurisdiction of the English courts.




Can I get a copy of my medical notes?


Yes, you can request a copy of any of your clinical records that we have on file at any time. All you have to do is write to us and ask for it via our contact page or email us at info@sports-injury-physio.com . We will have to confirm your identity by asking you a few security questions before we can send the information. Please note that we will only provide electronic copies of your records.




Can I pay by debit or credit card?


Yes. We accept payment via debit and credit card as well as PayPal.




How do I change my booking time?


You can change a booking without penalty as long as you do it at least 12 hours before the booking is due to start. You will find the link to change a booking in the confirmation email that was sent to you when you made the booking. Let us know if you have any trouble finding it. You may incur a penalty if you change a booking within 12 hours of its start time. You'll have to email us at info@sports-injury-physio.com or send us a message through our contact form to do this. Please read our Terms & Conditions Of Purchase before you book any physiotherapy consultations.




How can I cancel a booking?


You can cancel a booking without penalty as long as you do it at least 12 hours before the booking is due to start. You will find the link to cancel a booking in the confirmation email that was sent to you when you made the booking. Let us know if you have any trouble finding it. Your refund will be issued by the end of the next business day and a confirmation email will be sent to the email address linked to your account. Please note, the payment processing companies (like PayPal) can take up to 10 working days to process a refund. You may incur a penalty if you cancel a booking within 12 hours of its start time. You'll have to email us at info@sports-injury-physio.com or send us a message through our contact form to do this. Please read our Terms & Conditions Of Purchase before you book any physiotherapy consultations.





Contact

  • White LinkedIn Icon
  • White Facebook Icon
  • White Twitter Icon
  • White Instagram Icon
  • White YouTube Icon

Sports Injury Physio is owned by ML Physio Ltd. (England No. 7434251) trading as Sports Injury Physio. Registered office: 4 Frederick Terrace, Frederick Place, Brighton, East Sussex, BN1 1AX

© 2019 by ML Physio Ltd.