Frequently asked questions
Do you only help people with sports injuries?
No. Anyone can use our services. Whilst we specialise in treating sports injuries, we also provide treatment and support for anyone suffering from regular musculoskeletal (joint, muscle, ligament, tendon etc.) injuries.
How can you diagnose me without touching me?
Is my injury suitable for treatment via the Internet?
Most injuries involving joints, ligaments, tendons, muscles and nerves (musculoskeletal injuries) are suitable for treatment via the internet. You are welcome to ask us if you are not sure.
Can I trust that you will refer me on if I need it?
How can you treat me without touching me?
I have tried exercises before, but it did not work. Why will your treatment plan work?
It was the wrong diagnosis and therefore the wrong exercises. At SIP we combine our years of experience in treating athletes with a detailed evaluation to provide you with a diagnosis.
It was the wrong intensity or type of exercise for that stage of the healing process. At SIP we provide you with ongoing support and tweak your rehabilitation programme if necessary.
You did not get a timely review or support throughout the programme. We are all different and what works for one person may have a totally different effect on the next. With SIP you have ongoing and convenient access to us, your physiotherapists, and we always encourage frequent communication. This way, we can quickly identify if a certain exercise is not right for you and make appropriate adjustments.
You did not follow a graded return to sport. Whilst we always aim to help you return to sport as soon as possible, it is very important to do this in a gradual manner. We have years of clinical experience in helping people return to sport in a safe and effective manner.
Can you guarantee that you can fix my injury?
No. A full recovery can never be guaranteed, not for ‘face to face’ or online consultations.
What if I don't have access to video call technology like Skype/WhatsApp/Zoom?
I do not live in the United Kingdom. Can I still use SIP’s services?
Can I get a copy of my medical notes?
Yes, you can request a copy of any of your clinical records that we have on file. All you have to do is ask for it via our contact page or email us at email@example.com . We will have to confirm your identity by asking you a few security questions before we can send the information. Please note that we will only provide electronic copies of your records.
Can I pay by debit or credit card?
Yes. We accept payment via debit and credit card. All payments are done at the time of booking, just like when you buy products from online retailers like Amazon.
How do I change my booking time?
How can I cancel a booking?
I'm not from the United Kingdom. How do I pay you?
All payments are done via the website when you book your appointment, just like when you buy products from online retailers like Amazon.
How do I book a consultation?
- Go to our Price & Bookings page – the link is at the top of every page on our website.
- Choose “Initial Physio Consultation” or “Follow-up Physio Consultation”.
- Choose with which physio you want to book a consultation.
- Choose a date and time for your consultation. All times are correct for your time zone.
- Fill in your information, check the box at the bottom to confirm that you have read and agree to our Terms and Condition, and click “Pay now”.
- Fill in your payment details and complete the transaction.
- You will receive a confirmation email. If you don’t see it, please check your Spam folder. If it isn’t there, please contact us.
Can I choose with which physio I book a consultation?
Yes, you can. During the booking process you will be able to choose the physio you want to work with.
How do I cancel a Treatment Package?
You can cancel a treatment package at any point. Your refund will be calculated on a pro-rata basis. Any consultations that have already occurred or that were due to occur within the next 12 hours will be deducted and you will be refunded the remainder of the fee. Please email us at firstname.lastname@example.org or send a message through our contact form if you would like to cancel a treatment package. The timestamp on your email will be used to calculate your refund. If you have any queries about this process, please feel free to contact us.